Return Policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • Items must be unused, unworn, and in their original condition.

  • Items must be returned with their original packaging, tags, and accessories, when applicable.

  • Items that are damaged, altered, or show signs of use may not be eligible for a return.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products

  • Final-sale items

  • Gift cards

  • Items that have been used, worn, or damaged after delivery

How to Request a Return

To start a return, please contact us at [shop@zoeanastasia.studio] with your order number and the reason for your return. If your return is approved, we will provide instructions for returning your item. Please do not send items back without receiving return instructions from us first.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If we sent you the wrong item or your order arrived damaged or defective, please contact us as soon as possible so we can help resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

If you would like to exchange an item, please contact us within the 7-day return period. Exchanges are subject to product availability.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and include photos of the item and packaging. We will work with you to resolve the issue.

Final Sale

Items marked Final Sale are not eligible for return or exchange unless they arrive damaged or defective.

We reserve the right to refuse a return that does not meet the requirements of this policy.

Last Updated: 9/24/26

Contact: shop@zoeanastasia.studio